WildFly® Support Services
WildFly is an open source Java application server. ManageCat is committed to delivering high-quality 24x7, support services to their customers. All technical inquiries are reviewed directly by our senior open source technology experts. We help our customers to move from costly commerical application server products to WildFly application server. Our support team has extensive knowledge of WildFly’s technical details and operational nuances.
We provide support whether your environment is on-prem, hybrid or in the cloud. Contact our team to discuss your specific support requirements, including enterprise SLAs and security needs.
We provide support whether your environment is on-prem, hybrid or in the cloud. Contact our team to discuss your specific support requirements, including enterprise SLAs and security needs.
What Does Support Services Cover?
Free Consultation Service
Enterprise support services cover the free consultation service hours to train your technical team to fully understand and use WildFly in different scenarios, such as run in standalone or in domain mode.
24x7 Technical Support
Access to our experts, available twenty-four (24) hours per day, seven (7) days per week. Free to use our support channels via customer portal, support email and phone numbers.
Identify Runtime Problems and Resolutions
Our middleware experts immeditely starts investigation for critical issues, according to the agreed SLA time. They try to identify and isolate the underlining runtime problems.
Install and Configure
Our team helps you to configure and install WildFly into your runtime environments. with our help, you will always have the best product configuration and installation experience.
Security Vulnerabilities
Providing security notification alerts to immediate access to security related vulnerabilities, and provide proper handling of installing related fix whenever it is available via community.
Emergency Hot Fixes
Under the emergency situations (for example L1 type of issues), our open source engineers helps your team to analyse the problems together and try to provide alternative workarounds to fix the fatal errors.
Enterprise Support Details
MANAGECAT will provide access to a ticketing system and email address, which will be available twenty-four (24) hours per day, seven (7) days per week. The email account will be maintained by qualified support specialists, who shall use commercially reasonable efforts to answer questions and resolve problems. For the Severity-1 and Severity-2 level issues, there also exist a telephone line to initiate the initial request.
Enterprise support service:
Enterprise support service:
- Advises proper configuration of open source products.
- Provides technical support.
- Provides security vulnerability notifications.
- Determines the problem and identifying solutions.
- Determines liability in case of faulty situation.
- Includes emergency hot fixes services.
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Enterprise Support |
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Support Features |
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Knowlegde Base Portal |
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ManageCat Admin Platform |
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Product Updates |
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Security Patches |
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Emergency Hot Fixes |
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Service Hours |
7x24 |
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Number of Incidents |
Unlimited |
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Web Based Support |
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Bug Fix Priority |
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Bug Tracking |
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Phone and IM Support |
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Max Response Time |
See Below |
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End of Life Support |
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Price |
SLA and Service Hours
“Response Time” goals are provided as typical initial response times to support requests. MANAGECAT will use commercially reasonable
efforts to meet response time goals. Response time goals in no way create a legal requirement or obligation for MANAGECAT to provide
always such response in the stated time.
Response Times
Response times to the opened tickets are calculated according to the severity levels of the problem:
Case Resolution
When Support Contact wishes to engage MANAGECAT technical support, Support Contact will contact MANAGECAT technical support
using the MANAGECAT customer portal. For 24x7 Enterprise Support, MANAGECAT also provides telephone assistance for Severity-1
and Severty-2 level issues.
Our extended enterprise support includes:
"WildFly and the WildFly logo are trademarks of Red Hat, Inc."
“Response Time” goals are provided as typical initial response times to support requests. MANAGECAT will use commercially reasonable
efforts to meet response time goals. Response time goals in no way create a legal requirement or obligation for MANAGECAT to provide
always such response in the stated time.
Response Times
Response times to the opened tickets are calculated according to the severity levels of the problem:
- Severity-1: Very critical, 1-4 hours
- Severity-2: Critical, 4-8 hours
- Severity-3: Normal, 24 hours
- Severity-4: Informational, 48 hours
Case Resolution
When Support Contact wishes to engage MANAGECAT technical support, Support Contact will contact MANAGECAT technical support
using the MANAGECAT customer portal. For 24x7 Enterprise Support, MANAGECAT also provides telephone assistance for Severity-1
and Severty-2 level issues.
Our extended enterprise support includes:
- Technical support on and around the software for production environments, including troubleshooting, diagnosis and resolution of
issues which do not require source code patches. - MANAGECAT will attempt to provide patches for customers upon request, and where technically possible, for the following:
Severity-1 issues; Critical Security Vulnerabilities; Severity-2 issues where the product in a non-production environment is
nearing a critical milestone, is unusable, and no workaround is available. - Access to software downloads, technical content and knowledge base articles
"WildFly and the WildFly logo are trademarks of Red Hat, Inc."